To be truly effective, a good policy manual must be an artful blend of an organization‘s interests, management objectives, administrative practices, and prevailing legal and regulatory requirements. Manuals should be easily accessible and usable by all employees.
Unfortunately, policy manuals are frequently put on a shelf or posted on the company’s shared server and only consulted out of dire necessity, like that posed when the person to call for the answer is out of the office. The need for clarification of a policy defeats the purpose of having a manual. Answers should be found by using the manual, not avoiding it.
An obscure, unclear, and poorly written manual defeats its purpose by forcing employees to resort to speculation or guesswork instead of the facts.
The manner in which a policies and procedures manual is written is very important. The company handbook or policy manual shouldn’t present its practices and procedures in obscure, hard to understand language.
Good policy manuals are: |
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- written for all employees to understand.
- presented in an appealing, easy-to-follow format.
- organized around a detailed Table of Contents and Index.
- free of spelling or grammatical errors that distract the reader and detract from the message.
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Policy and procedure manuals are most effectively prepared with the consultant acting as an intermediary for those administering the policy and those directly affected. Having an outside expert involved who has no stake in the actual content ensures objective development.
We can help you write a user-friendly, effective manual that details your company’s practices in a way that employees can understand and use.
Each manual has a Table of Contents that lists the title of all the items in that manual. Each title is a link to that item. Some manual groups have a Glossary that defines policy terms. Some manual groups have an Index of specific words or phrases with links to manual items. |
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MANUALS & PROGRAMS DEVELOPED
Three areas essential to manage any successful H&S program
All programs and manuals were designed to be self study or instructor led
1. Documented Health & Safety Program (prevention)
2. Return to Work Program (maintenance)
3. Claims Management Program (control) |
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- DOCUMENTED BOTH AN INDUSTRIAL AND CONSTRUCTION HEALTH, SAFETY & THE LAW PROGRAM/MANUAL TO WSIB WORK WELL STANDARDS. THESE ANUALS ARE AVAILABLE IN BOTH CONTINUOUS AND ISO SECTION FORMAT, MS WORD AND PDF.
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- Manual/program is a requirement of the OH&S Act Section 25 (2) (j)
- Establishes and is the first step in establishing Due Diligence for executives and then the balance of Management
- A Company cannot operate without one. The site specific H&S Manual is the documented program (similar to ISO) that ensures repeated activity for management meeting legislated requirements within the work place.
- Bill C-45 as of March 31st 2004 now permits for criminal prosecution of mainly Executives, Managers and Supervision (although all “workers” and “work place parties” and all volunteer organizations parties are now implicated under the Bill). The company H&S Manual is the foundation to a Due Diligence defense against any prosecution.
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- DOCUMENTED A WSIB WORK WELL AUDIT STEP BY STEP PROGRAM CONSULTANT LED OR SELF DIRECTED INCLUDING #1 - YOUR OCCUPATIONAL H&S MANUAL AS THE MAIN DRIVING ELEMENT OF YOUR PROGRAM
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- A step by step program to establish a Health & Safety Program meeting Work Well Standards for companies who meet the criteria of a mandatory Work Well Audit by the WSIB. (2 to three times the industry accident frequency rate +++) Failing the 2 stage audit means a fine equal to 75% of the companies annual assessment proportionate to the failing %.
- Available in Consultant directed or Self directed format.
- Initiative by the WSIB that is mandatory targeting high cost employers that will only get tougher. Currently 10+ Work Well Auditors in Ontario.
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- DOCUMENTED AN EMPLOYEE HEALTH & SAFETY HAND BOOK supporting the Company Health & Safety Manual. The Handbook is an absolute requirement in maintaining a companies responsibility in “taking every precaution reasonable.”
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- DOCUMENTED A HEALTH & SAFETY THE LAW COURSE FOR MANAGEMENT & JOINT HEALTH & SAFETY COMMITTEES.
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- Meets the definition of “competent” as defined under Section 1“Definitions” in the Occupational Health & Safety Act specifically (b) “is familiar with the Act and the regulations that apply to the work and,”
- OH&S Act Section 25 (2) (c) under Duties of Employers “when appointing a supervisor appoint a competent person.”
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- DOCUMENTED A WHMIS PROGRAM AND MANUAL
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- Required training for all employees using a controlled product
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- DOCUMENTED AN ERGONOMICS PROGRAM AND MANUAL
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- A program to be required by law and documented targeting Sprains and Strains in the Work place.
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- DOCUMENTED SEVERAL HUMAN RESOURCE POLICY MANUALS
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- Different from the Health & Safety Manual this document of Employment procedures and policies meeting Employment Law Legislation in Ontario.
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- THE FOLLOWING MANUALS ARE PARTIALLY COMPLETED OR ARE A PART OR THE HEALTH & SAFETY MANUAL COVERED IN #1:
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- Certified Member Level 1 (level ii complete)
- Industrial Hygiene Monitoring
- Train the trainer targeted at self directed management
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- Health & Safety
- Employment Law – employment standards and labour relations
- Human Rights
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| d. WSIB |
- Accident Investigation from a claims management perspective specifically the initial investigation
- Claims Management
- Appeals
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e. Contractor Safety
f. Prestart Review |
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- SEE SITE DUE DILIGENCE AND INTERNAL RESPONSIBILITY DEFINITIONS ALL EMPLOYERS MUST MEET
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- OPERATED A CONSULTING COMPANY IN HUMAN RESOURCES / SAFETY SINCE 1997 COVERING ALL ISSUES OF EMPLOYMENT / OHS LAW AND HAVE A LIBRARY OF ALL HEALTH & SAFETY TOPICS AND PROGRAMS INCLUDING VIDEO AND POWER POINT PRESENTATIONS. SEE LIST OF TOPICS UNDER TABLE OF CONTENTS FOR THE HEALTH & SAFETY MANUAL.
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